FAQs
Frequently Asked Questions
You can track your order 1-3 business days after purchase. Please come this site to track your order
https://www.17track.net/en
Note: In case the order was unable to track or delay, please contact us immediately to resolve it in time!
To change or cancel your order, contact Customer Service at E-mail: info@tontron-on.com.
Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival.
We cannot accept changes or cancellations on some items, view our Return Policy.
Our products are delivered in two ways, either:
* Fast Shipping: 5-7 business days
* Standard Shipping: 6-15 business days
NOTE: In some cases, please expect the delay 3-5 business days (Due to the COVID-19 situation)
although we ship your order and provide the tracking number within 24 hours,
it is the shipping carriers and the government who will decide when to deliver your order.
Have 2 reasons for the package was delayed
1. Weather condition: Our country, or your country, or the third country where airplane fly through was get storm,
or bad weather condition. The package may be faced with delay about 3-5 business days
2. Custom Delay: This is a rare case. Your country custom will held the product for checking the product, quality,
and certification. This process may take many days for resolving. So your package may be faced with delay about 10-13 business days.
With the order can't track after 3 business days since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing: info@tontron-on.com
If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to info@tontron.com.
Sincerely, Tontron want to get feedbacks from customers to improve our business in the future. We want to make sure our customer get 100% satisfaction with Tontron.
We also give a special gift after customer send a feedback with photos of product. You can give feedback at here, or email to info@tontron.com.
We believe in 100% customer satisfaction and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your Tontron Products,
you may return the item within 30 days from the receiving date for a full refund. If you don't like your product, get a full refund within 30 days, no questions asked.
Tontron has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best
to protect its security on our systems. Specifically, every page in the beabosstore.com ordering process that requests credit card information
uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
